Once the order is placed, cancellation can be done if the product has not been dispatched from our shop. If the product is dispatched, then a cancellation fee of 10% of the product value will be charged from the customer. The customer can choose to cancel the order in 24 hours once the product is received. No cancellations are allowed after 24 hours.
If the order is received in a damaged condition, then the product will be replaced with a like for like product. Please ensure to inform within 24 hours if the product is received in a damaged condition with photographic evidence and a description of the damage.
Once the damaged product is returned then a replacement product or like for like will be dispatched.
If any size from that ordered is delivered incorrectly, we will ensure to send the correct size within 48 hours after receiving the complaint from the customer.
Unfortunately, we cannot accept returns of shoes that have been worn, even for a short time.
|1. If the user wants to return the item and there is nothing wrong in it (changed his mind), is this Allowed? Returns of unopened items allowed||Returns of unopened items allowed|
|2. In Case returns are allowed, even with nothing wrong in the item, What are the conditions to return the item in case Customer Changed His mind? (unopened? Unused? Etc..)||Unopened|
|3. What is the time limit for returns? (within x days from delivery?)||Within 7 days|
|4. Is the money Refunded or the customer gets credit?||Money Refund|
|5. Who pays shipping for returned item?||Customer|
|6. Any other fees for returning an item?||No|
|7. What is the maximum duration for the money/credit to be refunded? (up to x days from asking for return…)||7 working days|
|8. Are products under warranty and if yes how long?||1 Year Warranty|
|9. What malfunctions/ problems do your warranties cover?||All Manufacturing Defects|
|10. If the product ordered had a problem in it and is under warranty, what is the maximum duration for picking up the item, fixing it and returning it?||7 Working Days|
|11. Can customer return a product that has a malfunction and get his money back?||Yes|
|12. If an item ordered turned out to be malfunctioning and you don’t have any other in stock to replace it, what happens then?||Full Refund|